- Eligibility: We want you to be completely satisfied with your purchase. Return Policy is acceptable on manufacturing defect only. Manufacturing defect comprises of Crack in steel vessels or Non-stick coating is peeling off by itself or Handle is received cracked during transit. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. We will require invoice copy and Image of defective product.
- Return Process: To initiate a return, please contact our customer support team at Support@aurumcookware.com or 8104212161 to request a return. Once you contact our Support team they shall further guide you on packaging and shipping.
- Refunds: Refunds will be issued to the original form of payment within 7 business days of receiving the returned item(s). Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns.
- Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting customer support to request a return authorization. Exchanges are subject to availability.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
- Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
- Personalized or custom-made items
- Items marked as final sale
- Items that have been used, altered, or damaged by the customer
- Return Address: A B Vision, 607, Reena Complex, Nathani Road, Opp Vidyavihar Bus Depot, Vidyavihar (West), Mumbai – 400086.
- Contact Us: If you have any questions or concerns regarding our shipping and return policy, please don’t hesitate to contact our customer support team at Support@aurumcookware.com or 8104212161. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.